Orders, Returns + Exchanges

*Please allow 2-3 business days for a response*

Monday - Friday

10am-5pm PST

Important Updates

All orders will be processed within 2-7 business days from the order date.
Shipments may take up to 7-10 business days due to backup and delays amongst courier services.
We do not accept any refunds as of 5/17/23 due to unprecedented times. Only store credit or exchanges are accepted on all orders.

ALL SALE ARE FINAL SALE. NO EXCEPTIONS.
FULL PRICED ITEMS ARE ONLY ELIGIBLE FOR EXCHANGE OR STORE CREDIT. NO REFUNDS WILL BE ISSUED STARTING 5/17/23
APPLIED DISCOUNTS ON FULL-PRICED ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
Orders cannot be cancelled once item is shipped.
Shipping is non-refundable.
If item comes back clearly worn or destroyed, customer will be liable for any cost to damages.
Return requests must be made within 14 days of receiving your order.
Customer must ship back item within 7 days of receiving a return label.
Return label is $5 or customer may ship themselves for all US. International customers are responsible for return shipping.
No Returns or Store Credit for vintage items, underwear, and accessories

Exchanges are only applicable to full-priced items. NO EXCEPTIONS.
Return label for exchange is $5 or customer may ship themselves for all US. International customers are responsible for return shipping.
No Returns or Store Credit for vintage items, underwear, and accessories

ROUTE shipping insurance is automatically added at checkout unless customer opts-out.
Customer must purchase ROUTE shipping insurance at checkout in order to receive a refund, exchange, or store credit on all lost or stolen packages.
Selva Negra is not liable for any lost or stolen packages without ROUTE shipping insurance
If your package is lost or stolen in transit, please contact us first.
If your package is in "pre-shipment" for longer than 10 business days, please reach out to us first.

Prices can only be adjusted to match discounted price if the items were purchased within 3 days of the sale.

Need additional help? Please email us at info@selvanegra.us