Orders, Returns + Exchanges


Please email info@selvanegra.us for all returns and exchanges.

For all Madewell orders, please email us directly at info@selvanegra.us

*Please allow 2-3 business days for a response*

Monday - Friday
10am-5pm PST

Important Updates

  • All orders will be processed within 2-7 business days from the order date.
  • Shipments may take up to 7-10 business days due to backup and delays amongst courier services.
  • We do not accept any refunds as of 5/17/23 due to unprecedented times. Only store credit or exchanges are accepted on all orders.

Returns

  • ALL SALE ARE FINAL SALE. NO EXCEPTIONS. 
  • FULL PRICED ITEMS ARE ONLY ELIGIBLE FOR EXCHANGE OR STORE CREDIT. NO REFUNDS WILL BE ISSUED STARTING 5/17/23
  • APPLIED DISCOUNTS ON FULL-PRICED ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. 
  • Orders cannot be cancelled once item is shipped.
  • Shipping is non-refundable.
  • If item comes back clearly worn or destroyed, customer will be liable for any cost to damages.
  • Return requests must be made within 14 days of receiving your order.
  • Customer must ship back item within 7 days of receiving a return label.
  • Return label is $5 or customer may ship themselves for all US. International customers are responsible for return shipping.
  • No Returns or Store Credit for vintage items, underwear, and accessories

Exchanges

  • Exchanges are only applicable to full-priced items. NO EXCEPTIONS.
  • Return label for exchange is $5 or customer may ship themselves for all US. International customers are responsible for return shipping.
  • No Returns or Store Credit for vintage items, underwear, and accessories

Lost/Stolen Packages

  • ROUTE shipping insurance is automatically added at checkout unless customer opts-out.
  • Customer must purchase ROUTE shipping insurance at checkout in order to receive a refund, exchange, or store credit on all lost or stolen packages.
  • Selva Negra is not liable for any lost or stolen packages without ROUTE shipping insurance
  • If your package is lost or stolen in transit, please contact us first.
  • If your package is in "pre-shipment" for longer than 10 business days, please reach out to us first.

Price Adjustments

  • Prices can only be adjusted to match discounted price if the items were purchased within 3 days of the sale.

 


Need additional help? Please email us at info@selvanegra.us